Indian Ethnic 24 LLP 100% Buyer Protection Program Details:
INDIAN ETHNIC 24 LLP has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is INDIAN ETHNIC 24 LLP Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
- Products which you may not like for quality, colour and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Return / Dispute within 7 days of receipt of the product. Return Request / Disputes registered after 7 days of delivery may not be entertained by INDIAN ETHNIC 24 LLP. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.
How to raise Return Request / Dispute for an order?
You need to register your dispute in either of the two ways:
To register Return Request / Dispute, please follow below mentioned easy process:
- Go to your customer account here at My account and sign in when prompted.
- Or Click the “My Account link” at the top of the site and sign in when prompted.
After Login → Click on My Orders → Select the shipment which you want to return → Select the Reason for Return → Amount will be refunded in same mode the way it was paid.
*IMP: We request you to please submit the mentioned below required details on App / Website correctly otherwise the refund will be declined & once refund is declined, we will not be able to issue the refund again, provided voucher will be issued for the same amount.
Name as per bank account
Bank Account Number
Bank IFSC Code (IFSC code is a unique eleven-digit code which is a combination of alphabets and numbers)
Please note: We request you not to share the bank details over the email/call for security reasons, details shared over email will not be considered.
Shipping cost is non-refundable.
If Order placed through prepaid mode via. Credit or Debit Card, no need to share the bank details as refund will be credited back to the respective Credit Card or in the bank account through which the Debit is associated.
We also have an option of wallet refund, if you want you can avail this facility as well for refund, please refer the *T&C properly before opting for this option which will be visible during the selection of refund mode.
What to do if I am unable to raise a return request / dispute through App / Website?
If you face any difficulties while raising the Return Request / Dispute, simply reach us at +91-93238 93239 or email us at info@ie24.in, our customer experience team will help you to resolve your queries and complaints in the best possible ways.
Who pays for the delivery charges for returning products?
When you’re returning an item that was damaged/ defective or due to any error normally we provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup than you will have to self-ship the product for which you will be compensated for return courier charges.
You will be paid Store voucher which can be used to buy any of the INDIAN ETHNIC 24 LLP products for the next 3 months.
Please pack well when you are returning the product so that it reaches its origin in good condition.
By when my Return Requested product gets picked up?
With respect to the availability of Reverse Pickup facility your respective product will be picked up by our authorised courier partner within 7 to 10 working days.
When will I get my refund?
Upon successful submission of the return request and pick up of your product by our logistics partner, we will process the refund to your bank account within 24 hours. Following this, please note that your bank may take up to 3-5 working days to credit the refund to your account.
How are items packed?
All items are carefully packed to avoid any form of damage.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders and 15 working days for international orders.
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Blue Dart, Aramex, AFL, DTDC, DHL, FedEx, UPS etc. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you Deliver internationally?
INDIAN ETHNIC 24 LLP does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX, UPS to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All INDIAN ETHNIC 24 LLP items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
Return Policy
If you are returning the product, please take a note that some small irregularities in pattern, weaving, color, design etc. signifies these are handcrafted products and therefore are truly unique in nature. These are not machine crafted products and therefore we would appreciate if you can consider that before returning any product.
In spite of this, if you still want to return, we have a very friendly return policy. Customer satisfaction is of utmost importance to us. Please see below for more details regarding this.
Returns and Replacements:
Any product shipped by INDIAN ETHNIC 24 LLP can be returned within Seven (7) days from receipt of the items, subject to conditions detailed hereafter. Also, some of our products are shipped by INDIAN ETHNIC 24 LLP and some are shipped by Vendor Seller directly to customers. INDIAN ETHNIC 24 LLP will help you in return process If Product is damaged and defective received from Sellers.
Conditions for return:
All items must have the original security tag and label and must be returned in the same conditions as delivered by the Company.
Any item returned showing signs of wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
All requests for return of product have to be placed within Seven (7) days from the date of delivery. No return requests will be processed after Seven (7) days from receipt of item(s).
To return an item, please email to info@ie24.in and you will get instructions for return from us.
The product to be returned has to be neatly packed in a box in which it came with to and from address clearly written on the box.
For the return shipping cost, the customer will get a store voucher equivalent to shipping expense borne by the customer, This Voucher will send to registered email id once we receive the goods & voucher can be redeem on INDIAN ETHNIC 24 LLP for future purchases.
Refunds:
You will receive a store voucher in your email within 7 days of receipt of return. Store voucher will be valid for three (3) months. You can use this voucher to buy any of our products on our web store. The refund store voucher will be limited in value to the amount paid by you (any discount availed will not be included in the amount).
