# Shipping Policy
**Last Updated: October 24, 2026**
At **Indian Ethnic 24 LLP**, we are committed to delivering your favourite Indian ethnic wear safely and efficiently, whether you are shopping from India or from anywhere around the world.
This Shipping Policy explains our shipping process, delivery timelines, customs duties, and other important information relating to orders placed through **ie24.in**.
## 1. Shipping Destinations
We offer shipping to customers in India and to selected international destinations.
International shipping availability may vary depending on the destination country, local regulations, courier restrictions, and the nature of the products ordered.
If your location is not available at checkout, please contact our customer support team to check whether shipping can be arranged.
## 2. Order Processing
Orders are generally processed after successful confirmation of payment.
Our team may require additional time to process orders during weekends, public holidays, festive seasons, sales, promotional periods, or periods of exceptionally high order volume.
Orders may also be subject to verification before dispatch.
Once your order has been dispatched, you will receive the available shipment/tracking details so that you can track the progress of your delivery.
## 3. Shipping & Delivery Time
Delivery timelines may vary depending on the destination, shipping method, product availability, customs clearance, courier operations, and other circumstances beyond our control.
Estimated delivery dates or timelines displayed during checkout are estimates only and are not guaranteed delivery dates.
For international orders, delivery may take additional time because of customs clearance and procedures in the destination country.
**Please note:** Delays caused by customs authorities, import procedures, weather conditions, natural events, strikes, courier disruptions, incorrect or incomplete address information, or other circumstances beyond our reasonable control will not be considered a failure by Indian Ethnic 24 LLP to deliver the order within the estimated timeframe.
## 4. International Shipping
For customers ordering from outside India, international shipments are subject to the laws, regulations, and customs procedures of the destination country.
The customer is responsible for ensuring that the products ordered can legally be imported into their country.
Indian Ethnic 24 LLP cannot be held responsible for restrictions imposed by the destination country’s customs authorities or other government agencies.
## 5. Customs Duties, Import Taxes & Other Charges
**IMPORTANT: Any customs duty, import duty, VAT, GST, taxes, tariffs, clearance charges, brokerage fees, handling charges, or other fees imposed by the destination country in connection with an international shipment shall be borne entirely by the customer.**
The product prices and/or shipping charges paid to Indian Ethnic 24 LLP **do not necessarily include customs duties, import taxes, or other charges that may be imposed by the destination country**, unless expressly stated otherwise at the time of purchase.
Customs charges vary from country to country and depend on factors such as the value and type of goods, applicable local laws, and customs regulations.
**Indian Ethnic 24 LLP does not control, determine, or collect these charges unless expressly stated at checkout.**
If customs duties, taxes, or other import-related charges are levied on your shipment, the customer must pay them directly to the relevant customs authority, courier, carrier, or other applicable agency.
## 6. Customs Clearance & Delays
International orders may be held by customs authorities for inspection or clearance.
Any delay resulting from customs clearance is outside the control of Indian Ethnic 24 LLP.
Customers may be contacted by the courier or customs authorities to provide additional information, documentation, identification, or payment of applicable duties and taxes.
The customer is responsible for responding to such requests promptly.
If an international shipment is returned to us because the customer:
– refuses to pay applicable customs duties or taxes;
– refuses to accept the shipment;
– fails to provide information or documentation requested by customs or the courier; or
– is unavailable or otherwise fails to complete the required import/clearance formalities,
the customer may be responsible for the return shipping costs, customs/handling charges, and any other costs incurred by Indian Ethnic 24 LLP in connection with the returned shipment.
## 7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, postal/ZIP code, telephone number, apartment/unit number, and any other information required for delivery.
Indian Ethnic 24 LLP will not be responsible for delays, failed deliveries, additional shipping charges, or returns caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.
Please contact us as soon as possible if you notice an error in your shipping address. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has been processed or dispatched.
## 8. Delivery Attempts
The courier may make one or more delivery attempts depending on the destination and courier’s policies.
If a shipment cannot be delivered because the recipient is unavailable, refuses delivery, provides incorrect information, or fails to complete required customs or import formalities, the shipment may be returned to the sender.
Any applicable return, re-shipping, customs, storage, handling, or other charges may be the customer’s responsibility.
## 9. Lost, Damaged or Delayed Shipments
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s operational processes.
If your shipment appears to be delayed, lost, or damaged, please contact our customer support team with your order number and available tracking information.
We will reasonably assist in communicating with the shipping carrier and, where applicable, initiating a shipment investigation or claim.
However, delivery times and customs clearance are dependent on third parties and government authorities, and Indian Ethnic 24 LLP cannot guarantee a specific delivery date.
## 10. Package Inspection
Customers are encouraged to inspect the package at the time of delivery.
If the package appears visibly damaged, customers should, where possible, document the condition of the package before opening it and contact us promptly with photographs/videos and relevant order details.
Any claim relating to damaged goods should be reported within the applicable period specified in our Return & Refund Policy.
## 11. Refused or Returned International Shipments
If an international shipment is refused or returned to Indian Ethnic 24 LLP due to reasons attributable to the customer, including refusal to pay customs duties or import taxes, the customer may be responsible for all applicable costs incurred in connection with the shipment.
Any refund, where applicable, may be processed after deducting applicable shipping, return shipping, customs, handling, or other non-recoverable charges.
Refund eligibility will also remain subject to our Return & Refund Policy.
## 12. Force Majeure
Indian Ethnic 24 LLP shall not be responsible for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemics, war, civil unrest, government restrictions, customs actions, strikes, transportation disruptions, courier failures, or other unforeseen events.
## 13. Contact Us
If you have any questions regarding shipping or the status of your order, please contact us through the contact details provided on our website.
**Indian Ethnic 24 LLP**
Website: **ie24.in**
We will be happy to assist you with your order and shipping-related queries.
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### Important Notice for International Customers
**By placing an international order with Indian Ethnic 24 LLP, you acknowledge and agree that any customs duties, import taxes, VAT/GST, tariffs, brokerage fees, clearance charges, or other charges imposed by the destination country are the sole responsibility of the customer.**
**Indian Ethnic 24 LLP is not responsible for customs duties, import taxes, customs delays, or any charges imposed by the destination country’s authorities or shipping carrier.**